Webinar Overview
This presentation will explore the differences between a Leader that utilizes sympathy versus empathy in the management of his or her team and how this in turn can impact employee and resident satisfaction in senior living communities. The presentation reviews the various aspects of the two approaches. Dave Keaton Jr. will discuss how empathetic management is more valuable and successful, especially in very difficult situations and how resident engagement can be improved when this approach is taken. Specific examples of situations in which sympathy and empathy can and should be used will be reviewed.

Three Learning Objectives:

  •  Understand the differences between sympathy and empathy and how they impact employee and resident satisfaction
  • How to properly utilize empathetic management in difficult situations and how this can improve resident engagement
  • Understanding the pitfalls of empathetic management.


1 free NAB, NCCAP, NCCDP, and/or NCTRC CEU for those who attend the live event

Industry Expert Speaker
Dave Headshot - David Keaton


David Keaton
Management Consultant


Register Now

About Linked Senior

Our mission is to enhance life in senior living. We support person-centered care through life enrichment and dementia engagement using simple technology and non drug therapy. Learn more or connect with our team to learn how Linked Senior is a cost effective, ROI-centered service that improves outcomes, helps increase compliance, boosts staff empowerment, lowers turnover and increases job satisfaction and revenue. Get In Touch